Terms of Service / Acceptable Use Policy / Privacy Policy We do have a few rules that you should stick to, read them here! The Service is provided to authorised persons or organisations (referred to in this document as “Subscriber” or “you”). Any use of the service is subject to any restrictions listed below. By using the Service, you agree to be bound by all of theses Terms and Policies. If you do not agree to be bound by these Terms and Policies, you must cancel your account immediately or don’t order at all. This TOS specifically relates to services provided by Streemlion, and does not cover any other entity, thus meaning you are unable to claim fault of service due to a third-party. Coverage – If you are an individual Subscriber, these Terms and Policies apply to all persons who gain access through your account. If you are a commercial Subscriber, these Terms and Policies apply to all your employees, agents and/or customers. In either instance, a violation of these Terms and Policies by anyone using your account will be treated as a violation by you. The Terms of Service specifically relate to services provided by Streemlion; external matters are not at the discretion of Streemlion. Billing Frequency – We bill our clients for our services on Monthly, quarterly, Six-monthly and yearly basis, except for one-time payment for services like Radio Directory submission and related services. Term – The Service is provided to you for as long as you wish to use it, however we withhold the right to terminate the service if you use it in a way that violates the terms of use. Suspension/Termination – Streemlion reserves the right to suspend and/or terminate any service at any time if we see fit, or if you are found to be abusing these Terms. Our Staff/Volunteers – Our staff and or volunteers deserve the right to work in a safe, and non-abusive environment. As such, we kindly remind you that swearing, or being abusive towards our staff is prohibited. Prices and Charges – Streemlion provides the use of CentovaCast or Everest Cast and other control panels to you free of charge, but if through misuse or through abuse on your part we incur any charges, we reserve the right to pass these charges on to you. Refunds – Even though we bill you monthly and our service is instantly activated for you after payment/clearance, Streemlion allows refunds within 7 days from service activation date. The user is entitled to 100% of what was given to Streemlion via the selected payment method. Refund can also be converted as fund on customer’s Streemlion account and fully usable by them for any of our services. Addon services such as extra listeners slots, hard disk space, bandwidth and port changes are not eligible for refund. Streemlion reserves the right to deny any client a refund if these terms are violated or should there be a valid reason to do so. Cancellation of Apps – Upon an account being terminated, the app allocated to that streaming account MAY be removed from its Store. Free Accounts (i) Any free account found inactive 15 days after your initial signup, can be terminated without prior notice. If you believe that the server won’t be used for several weeks due to a holiday – you can contact us and we will add a note next to your account, so your account will not be terminated. This is to help keeping our servers up and running for each and every user, free or paid. (ii) Any user found with more than one free account will have BOTH accounts terminated. Users must upgrade to a paid plan if they want to have multiple accounts. Contact Usage – Paid clients will receive periodic letters from Streemlion containing seasonal offers, service information and account updates. You can opt-out from this via support ticket. Account Etiquette (i) Any account found with potentially fake and/or fraudulent data risks termination without explanation or compensation. (ii) Any account found with inconsistent information will also be subject to termination without warning. (iii) Any account found using our servers for file storage and related non-service agreement use will be terminated without any prior notice. Report Abuse Policy If you think you’re been abused by other members or users of our service or even our representatives in ways that are completely out of these terms you can report such issues by sending us an email to admin@streemlion.com with subject as “Abuse Report” Violations may include: Content that appears to purposefully target a person with the intention of degrading or shaming them, or repeatedly contacting a person despite that person’s clear desire and action to prevent contact. Serious threats of harm to public and personal safety, credible threats of physical harm, specific threats of theft, vandalism or other financial harm. Sexual violence and exploitation: content that threatens or promotes sexual violence or exploitation, including solicitation of sexual material, any sexual content involving minors, threats to share intimate images and offers of sexual services Or any threats that go against your rights as a Streemlion user. Acceptable Use Policy (AUP) This AUP governs the use of Streemlion’s services. Violation of this AUP may result in suspension or termination of your service with us. In the event of a dispute between you and Streemlion regarding the interpretation of this AUP, Streemlion’s interpretation, in its reasonable commercial judgment, shall govern. If you have any questions regarding this AUP, contact admin@streemlion.com. You may not transmit via Streemlion service any contents that we reasonably believe: Constitutes child pornography; or Constitutes pornography; or Is violent, incites violence, threatens violence, or contains harassing contents, racist/hate speech; or Promotes terrorism; or Is unfair or deceptive under the consumer protection laws of any jurisdiction, including chain letters and pyramid schemes; or Is defamatory or violates a person’s privacy; or Creates a risk to a person’s safety or health, creates a risk to public safety or health, compromises national security, or interferes with an investigation by law enforcement; or Improperly exposes trade secrets or other confidential or proprietary information of another person; or Is intended to assist others in defeating technical copyright protections; or Clearly infringes on another person’s trade or service mark, patent, or other property right; or Promotes illegal drugs, violates export control laws, relates to illegal gambling, or illegal arms trafficking; or Is otherwise illegal or solicits conduct that is illegal under laws applicable to you or to Streemlion; or Is otherwise malicious, fraudulent, or may result in retaliation against Streemlion by offended listeners. Content published or transmitted via Streemlion’s service may includes web content, e-mail, bulletin board postings, chat, tweets and any other type of posting or transmission that relies on any internet service provided by Streemlion. Material Protected by Copyright You may not publish, distribute, or otherwise copy in any manner any music, software, art, or other work protected by copyright law unless: Our licence covers you or you have been expressly authorized by the owner of the copyright to copy the work in that manner; you are otherwise permitted by established copyright law to copy the work in that manner. Streemlion users who violate its Terms of Service or Acceptable Use Policy will have their account removed with or without been informed of the violation depending on severity or violation status. Privacy Policies This Privacy Policy governs the manner in which Streemlion collects, uses, maintains and discloses information collected from users (each, a “User”) of the http://www.streemlion.com website (“Site”). Personal identification information We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, register on the site, place an order, fill out a form, respond to a survey, and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, mailing address, phone number, social security number. Users may, however, visit our Site anonymously. We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities. Non-personal identification information We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information. Web browser cookies Our Site may use “cookies” to enhance User experience. User’s web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. User may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. If they do so, note that some parts of the Site may not function properly. How we use collected information Streemlion may collect and use Users personal information for the following purposes: – To run and operate our Site We may need your information display content on the Site correctly. – To improve customer service Information you provide helps us respond to your customer service requests and support needs more efficiently. – To personalize user experience We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site. – To improve our Site We may use feedback you provide to improve our products and services. – To run a promotion, contest, survey or other Site feature To send Users information they agreed to receive about topics we think will be of interest to them. – To send periodic emails We may use the email address to send them information and updates pertaining to their order. How we protect your information We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site. Sharing your personal information We do not sell, trade, or rent Users personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above. Electronic newsletters If User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. Third party websites Users may find advertising or other content on our Site that link to the sites and services of our partners, suppliers, advertisers, sponsors, licensors and other third parties. We do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from our Site. In addition, these sites or services, including their content and links, may be constantly changing. These sites and services may have their own privacy policies and customer service policies. Browsing and interaction on any other website, including websites which have a link to our Site, is subject to that website’s own terms and policies. Advertising Ads appearing on our site may be delivered to Users by advertising partners, who may set cookies. These cookies allow the ad server to recognize your computer each time they send you an online advertisement to compile non personal identification information about you or others who use your computer. This information allows ad networks to, among other things, deliver targeted advertisements that they believe will be of most interest to you. This privacy policy does not cover the use of cookies by any advertisers. You may learn more about opting out of major ad networks at https://websitebuilders.com/tools/advertiser-opt-out/. Google Adsense Some of the ads may be served by Google. Google’s use of the DART cookie enables it to serve ads to Users based on their visit to our Site and other sites on the Internet. DART uses “non personally identifiable information” and does NOT track personal information about you, such as your name, email address, physical address, etc. You may opt out of the use of the DART cookie by visiting the Google ad and content network privacy policy at http://www.google.com/privacy_ads.html Changes to this privacy policy Streemlion has the discretion to update this privacy policy at any time. When we do, we will post a notification on the main page of our Site, revise the updated date at the bottom of this page and send you an email. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications. Your acceptance of these terms By using this Site, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes. Contacting us If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us. Last Updated – 22/11/2017